This page explains how to delete your account and request deletion of your personal data from the mobile apps and services operated by RealTime Networking LLC ("RTN," "RTN Smart"). It applies to:
The consumer loyalty and payments app — also listed in some app stores as "RTN Smart."
The merchant back-office and dashboard app, also accessible at app.rtnsmart.com.
You can request deletion from inside the app or by submitting a web request below — you do not need to keep the app installed to request deletion.
How to Delete Your Account In-App
RTN Rewards (Consumer)
Open the RTN Rewards app and sign in.
Go to Profile → Settings → Account.
Tap Delete Account.
Confirm when prompted. Your account and associated personal data are scheduled for deletion.
RTN Smart Merchant / RTN Hub
Open the RTN Smart Merchant app or sign in at app.rtnsmart.com.
Go to Settings → Account.
Select Request Account Deletion.
Confirm when prompted. A member of our team will contact you to verify the request, because merchant accounts may be tied to active billing, store operations, and regulatory records.
Request Deletion Without the App
If you can't access the app, contact us directly. We will verify your identity before processing any deletion request to protect your account.
Submit a deletion request
Please include in your request:
- The app you used (RTN Rewards or RTN Smart Merchant).
- The email address or phone number on the account.
- For merchants: your store name and store ID, if known.
What Gets Deleted
When your deletion request is processed, we delete or de-identify the personal data associated with your account:
- Account profile — name, email, phone number, password, and preferences
- Loyalty data (RTN Rewards) — points balance, enrolled stores, and loyalty profile
- Device and usage data tied to your account
- Marketing and notification preferences
- Transaction and financial records (tax, accounting, fraud prevention)
- Tobacco scan data and compliance submissions (manufacturer programs)
- Records needed to resolve disputes or comply with legal obligations
- De-identified or aggregated data that cannot be linked to you
Note on RTN Cash / loyalty points: any RTN Cash or loyalty points have no cash value and are permanently forfeited upon account deletion. RTN does not store full payment card numbers — card data is held by our PCI-compliant payment processor.
What May Be Retained and Why
Some records cannot be immediately or fully deleted because we are legally or contractually required to keep them. We retain only what is necessary, for the minimum period required, and we restrict access to it. This may include:
- Transaction and financial records required for tax, accounting, and fraud-prevention purposes.
- Tobacco scan data and compliance submissions that manufacturer programs (AGDC/Altria, RJR/Reynolds, ITG/Imperial) and applicable regulations require to be retained — this applies primarily to merchant accounts.
- Records needed to resolve disputes, enforce agreements, or comply with legal obligations.
- De-identified or aggregated data that can no longer be linked to you.
Retained records are kept only for the period required by law or the relevant program and are then deleted or de-identified.
Timeline
verified deletion requests
We process verified deletion requests within 30 days. Records subject to mandatory retention (above) are deleted once their required retention period expires. We'll confirm by email when your request is complete.
Your Privacy Rights
Depending on where you live, you may have additional rights to access, correct, or delete your personal information. See our Privacy Policy for full details and how to exercise those rights.
Contact Us
Questions about your account or deletion request? We're here to help.
Also see our Privacy Policy · Terms of Service · RTN Smart Loyalty is a product of RealTime Networking LLC. © 2026 RealTime Networking LLC. All rights reserved.