RTN Smart Restaurant Privacy policy

This Privacy Policy (“Policy”) explains how RealTime Networking LLC (“RTN Smart R”, “we”, or “us”) applies privacy practices to our online services, websites, mobile applications, point-of-sale integrations, and software provided in connection with the RTN Smart R platform (collectively, the “Services”).

This Policy describes how we collect, use, share, and secure the personal data of users of the Services, including restaurant merchants and customers (the “User(s)” or “you” or “your”). It also describes your choices regarding use, access, and correction of your personal data.

Capitalized terms used in this Policy but not defined herein have the same meaning as in RTN Smart R’s Terms of Service (the “Terms”). By using our Services, you agree to this Policy and the processing of personal data described herein. If you do not agree with this Policy, you must not use the Services or provide any personal information to us.

Please immediately discontinue use of the platform if you do not accept the Terms or this Policy.

1. Information We Collect

RTN Smart R collects the following categories of information:

• information you provide directly when registering or using the Services;
• information collected automatically through your use of the Services; and
• information obtained from third parties.

A) Information You Provide to Us

Personal Information

When you create an account or interact with the Services, we may collect information that identifies you. This may include:

• Name, email address, phone number, and postal address
• Account login credentials
• Government-issued identifiers where required for compliance
• Business or restaurant ownership details
• Staff or employee information provided by merchants
• Customer profile data and preferences

Customer Transaction and Loyalty Information

For end-users placing orders or making payments through RTN Smart R, we may collect:

• Order history and purchase details
• Payment confirmation data
• Loyalty program participation, rewards, and redemption activity
• Feedback, reviews, and preferences

Merchant and Restaurant Information

For restaurant businesses using RTN Smart R, we may collect:

• Restaurant name, address, licenses, and tax details
• Menu information, pricing, inventory data, and product descriptions
• Order fulfillment and operational data
• Staff accounts and permissions
• POS system usage data and integration records
• Financial settlement and transaction records

Payment Information

If you use RTN Smart R for payments, we may collect payment-related information including billing address, bank account details, or payment method identifiers.

We use third-party payment processors to securely process payment data. Financial information you provide is encrypted and transmitted directly to these processors. We do not store full card numbers and are not responsible for the data practices of third-party payment providers.

B) Information Collected Automatically

We collect information from the devices you use when accessing the Services. This may include:

• IP address and device identifiers
• Operating system and browser type
• Mobile device identifiers and app usage data
• Location data (approximate or precise where permitted)
• Log files, timestamps, and usage activity

We use this information for fraud prevention, account security, service performance, analytics, and system diagnostics.

Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Understand usage patterns
• Improve functionality and user experience
• Maintain session security
• Analyze trends and service performance

You may disable cookies in your browser settings, though some features may not function properly.

C) Third-Party Services

You may choose to connect your RTN Smart R account with third-party services, including payment providers, POS systems, delivery partners, or login providers. By doing so, you authorize us to receive information from those services according to their privacy settings and this Policy.

You are responsible for reviewing the privacy policies of third-party services you use.

2. How We Use Information

We may use the information we collect for permitted business purposes, including:

• Providing, operating, and maintaining the Services
• Processing food orders, payments, and transactions
• Managing restaurant operations, POS integrations, and inventory
• Enabling loyalty programs, rewards, and promotions
• Customer engagement, notifications, and support
• Fraud detection, risk monitoring, and security protection
• Analytics, reporting, and service improvements
• Marketing communications, where permitted by law or consent
• Compliance with legal obligations and enforcement of agreements

We may also use your information for purposes disclosed at the time of collection or with your consent.

3. How We Share the Information

Third-Party Service Providers

We may share information with vendors and service providers who assist with:

• Hosting and infrastructure
• Payment processing
• POS and software integrations
• Customer support services
• Analytics and marketing services
• Loyalty program management
• Fraud prevention and security monitoring

These providers are contractually restricted from using your information for unrelated purposes.

Analytics Providers and Advertising Partners

We may work with analytics providers and advertising platforms to understand usage and improve marketing effectiveness. These partners may use cookies or similar technologies to collect information about interactions with our Services.

You may opt out of interest-based advertising by contacting us or adjusting your device settings.

Compliance with Law

We may disclose personal data when required to comply with legal obligations, enforce agreements, respond to lawful requests, prevent fraud, or protect safety and rights.

Organizational Changes

If our business undergoes a merger, acquisition, restructuring, or asset transfer, personal data may be transferred as part of that transaction.

Aggregate and De-Identified Data

We may use aggregated or de-identified information for analytics, research, and service improvements.

With Your Consent

We may share your information when you direct us to do so or provide explicit permission.

4. How Long We Retain Your Personal Information

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

When information is no longer needed, we securely delete or anonymize it. If deletion is not immediately possible (for example, in backup systems), we isolate the data until removal is feasible.

5. Your Privacy Rights

You may have rights under applicable laws to:

• Access personal information we hold about you
• Request correction of inaccurate data
• Request deletion of personal information
• Obtain a copy of your data
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Requests may be submitted by contacting us at the email listed below. We may verify your identity before responding.

We will respond within the time required by applicable law.

Objections to Processing

You may object to processing where permitted by law. We may decline requests where we demonstrate legitimate grounds or legal requirements that override your request.

Georgia Privacy Rights

We do not share personal information with third parties for direct marketing purposes where prohibited by Georgia law. If our practices change, we will provide notice as required.

Georgia Privacy Rights

We do not share personal information with third parties for direct marketing purposes where prohibited by Georgia law. If our practices change, we will provide notice as required.

Policy Regarding Children

The Services are not directed to children under thirteen (13) years of age. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will delete it promptly.

Online Advertising

We may use online advertising platforms, including social media and search providers, to promote RTN Smart R. We do not sell personal information to advertising platforms for their independent marketing use.

You may adjust advertising preferences through platform settings.

6. Changes to Our Privacy Policy

We may update this Policy from time to time. Updated versions will be posted with a revised date. Continued use of the Services after changes means you accept the updated Policy.

If you do not agree with changes, your remedy is to stop using the Services.

7. Contact Us

If you have questions about this Policy or your personal information, please contact:

• Email: support@rtnsmart.com
• Address: RealTime Networking LLC 844 W Montgomery St Milledgeville, GA 31061, USA

Please include sufficient detail to allow us to respond appropriately.

8. Privacy Notice for Georgia Residents (GCPA Notice)

This notice supplements the information in this Policy and applies to Georgia residents under the Georgia Consumer Privacy Act (GCPA).

A) Information We Collect

We collect categories of personal information described in Section 1 and use and share them as described in Sections 2 and 3.

B) Your Rights

Georgia residents may request:

• Categories of personal information collected
• Sources of information
• Business purposes for collection
• Categories of third parties receiving information
• Specific pieces of personal information (data portability)
• Deletion of personal information, subject to legal exceptions

We may deny deletion requests where retention is required for:

• Completing transactions or providing requested services
• Detecting or preventing fraud or illegal activity
• Debugging or repairing errors
• Exercising legal rights
• Complying with legal obligations

Exercising Rights

To exercise access, portability, or deletion rights, submit a verifiable request to:

support@rtnsmart.com

We may require information to verify your identity before processing your request.

You may make up to two requests within a 12-month period where permitted by law.